Protocols for Face-to-Face Mystery Shopping during the COVID-19 period

May 22, 2020

We are pleased to provide you with an essential piece of guidance that provides recommendations of the protocols and measures members should apply when conducting face to face mystery shopping in the current period. Read more

NEW! MSPA Europe Africa Shopper Certification Programme

May 21, 2020

As promised we can confirm that our new Mystery Shopper Certification programme is open, updated and ready to use! For a limited period only MSPA EA is offering LEVEL 1 FREE TO SHOPPERS through MSPA EA members.   Read more

COVID-19 Members survey, trends and confidence levels in the Mystery Shopping Market

May 21, 2020

Many MSPA Members have taken part in our COVID-19 surveys in April and May and the findings make important reading.  The shift in opinion is marked, with a clear indication of market impact... Read more

Message from our Vice President, Luis Duarte

May 17, 2020

Communication with our clients is key. Now that our clients are gradually resuming their activities it is important to show them that we are here to help,... Read more

MSPA Members Webinar - Consumer Opinion and Selling in the New World - May 6th

May 08, 2020

Check-Out the video of our 5th webinar with MSPA members connecting and sharing their views on "Consumer Opinion and Selling in the New World". Read more

LATEST NEWS FROM THE MSPA: COVID-19 RESPONSES TO DATE

April 30, 2020

The future of Mystery Shopping and how it will embed service culture in our new world Read more

MSPA Members Webinar - Future Thinking - April 22nd

April 24, 2020

Check-Out the video of our 4th webinar with MSPA members connecting and sharing their views on "Future Thinking". Read more

2020 Smiling Report

April 21, 2020

Let’s take a step back in time  to our the Smiling Report from 2019. You will be interested to see the findings by clicking on the links below.  We live in challenging times in 2020 and it will be valuable to see when and where our smiles return first.  Stay safe all. Read more

MSPA Members Webinar - Managing Colleagues and Shoppers - April 8th

April 10, 2020

Here is the video of our webinar with MSPA members connecting and sharing their views on "Managing Colleagues and Shoppers". Read more

Corona Info - MS Provider Top Tips from MSPA

April 04, 2020

As we start another week we thought we would share some thoughts we have collated over the last week. What to do to help manage clients , colleagues, shoppers and cash. It is all about CLARIFY, PLAN and DELIVER. Read more

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