Almost 200 delegates from 45 countries, coming from over 100 companies, gathered for 2,5 days at the 26th MSPA Europe/Africa conference in the Tallinn, Estonia on 20-22 May – again in 2025 the largest Mystery Shopping event worldwide!
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Global research: Understanding the significance of positive interactions, the Smiling Report presents a comprehensive analysis of key metrics that contribute to successful customer interactions.
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Mystery Shopping is a powerful tool designed to provide brands with an unbiased, ground-level view of the Customer’s Experience. Done right, it highlights strengths, pinpoints areas for improvement, and helps businesses refine their service strategies. However,....
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THE HOME OF MYSTERY SHOPPING – CONNECT, LEARN & SHARE WITH THE PROFESSIONALS
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