Call FOR CONFERENCE SPEAKERS 2023 and....Mark the Date!

December 05, 2022

We need your help, apply to be a speaker and share your Case Study thoughts and actions!.....attend our Hub Event on 16th December to learn more about destination and venue! Read more

MSPA EA Podcast

December 04, 2022

PODCAST #7 – Operational Agility - Anita Nestorova Read more

BECOME ONE OF OUR ELITE!

November 15, 2022

We welcome all MSPA Europe/Africa members to apply for Elite Status 2023! Deadline to present your details is January 28th, 2023. Read more

Advertisement Possibilities - MSPA EA website

November 08, 2022

MSPA EA offers your MSPA member company exposure to targeted market segments. Just one piece of business can cover your advertising costs. The structure of the site is such that targeting your specific markets is a straightforward process... Read more

MSPA EA Podcast

September 20, 2022

PODCAST #6 – Making Change Simple - Cyriel Kortleven Read more

MSPA Membership - CONNECT and STAY CONNECTED

September 18, 2022

There are a whole host of membership benefits which give you competitive advantage in our industry.  And we’re evolving constantly to ensure that we’re adding value. Read more

Smiling Report 2022 - Press Release

June 30, 2022

Global research: progress in the greetings according to this year's Smiling Report survey on a sample of 731.285 reports in 30 countries. Read more

Thank you all for attending the 23rd annual MSPA EA conference

June 28, 2022

Over 275 delegates from 53 countries gathered for 2,5 days at the 20th MSPA Europe/Africa conference in Split, Croatia on 21-23 May – again in 2019 the largest Mystery Shopping event worldwide! Read more

In an age of readily available customer data, why use Mystery Shopping?

June 23, 2022

There is a world of customer data readily available - data that provides invaluable insight into consumer wants and needs, our shopping behaviours, and... Read more

MSPA EA - PODCAST

May 21, 2022

PODCAST #4 – Creating a Country-Wide CX Culture - Mazen Sakran Read more

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