MSPA Membership - CONNECT and STAY CONNECTED

August 29, 2023

There are a whole host of membership benefits which give you competitive advantage in our industry.  And we’re evolving constantly to ensure that we’re adding value. Read more

Why do you need Mystery Shopping? Health check your service…

August 29, 2023

In this article Eero explores the question on many people lips; why do you need Mystery Shopping? Of course we all have our own answer to this question and we welcome a variety of views. He uses a health analogy, what would yours be? Read more

MSPA EA - SPECIAL OFFER ON ALL ON-LINE LEARNING

July 11, 2023

EXTENDED - untill October 7th, 2023 we are offering a 50% discount off of any courses booked...join the MSPA e-learning! Read more

A Big Welcome from our New President

July 10, 2023

I hope this message finds you well! My first task as your new President is... Read more

Smiling Report 2023 - Press Release

June 14, 2023

Global research: Despite a slight decline in scores, the Smiling Report 2023 demonstrates that businesses continue to prioritise positive customer interactions. Read more

Thank you all for attending the 24th annual MSPA EA conference

June 02, 2023

Over 190 delegates from 45 countries gathered for 2,5 days at the 24th MSPA Europe/Africa conference in the Algarve, Portugal on 23-25 May – again in 2023 the largest Mystery Shopping event worldwide! Read more

How a 20% increase in spend in fashion retail can be achieved by creating the right customer experience

May 09, 2023

Sector/Location - 2.325 mystery shopping visits were conducted at fashion retail stores in the BeNeLux in 2022. Read more

MSPA EA - PODCAST

May 08, 2023

PODCAST #10 – The Human Asset with Jocelyn Rebbens Read more

MSPA Guide to Mystery Shopping

March 10, 2023

Welcome to our first Guide aimed directly at all users of Mystery Shopping, and providers and their employees. Read more

MSPA EA - PODCAST

March 08, 2023

PODCAST #9 – Women's Day Special with Julia, Kerli and Livia Read more

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