One of the main goals of MSPA is to improve overall quality within the mystery shopping industry and to establish an open and transparent operating association with clear Governance rules.   

In 2008 the Association’s Bylaws were established at the Chamber of Commerce in The Hague, The Netherlands.   

During 2013 and 2014 the MSPA Europe Board worked hard to develop an overall, updated and consistent version of the Bylaws including, for the first time, a detailed House Rules document. In 2018 the articles of association are updated with the new name of the association; MSPA (Mystery Shopping Professionals Association) Europe/Africa. In May 2023 the general meeting agreed to an update to the Houserules.

Bylaws MSPA Europe/Africa - Articles of Association, covering all general aspects of the legalities of running an association in accordance with Dutch law; dd. June 2018   

House Rules MSPA Europe/Africa: This document explains the Articles of Association (Bylaws) in more detail and gives members and Board Directors a clear view of how the association is managed currently on a day to day basis and which policies to apply in any given situation.   

Articles of Association of MSPA Europe Africa - Dutch - dd 26 June 2018 (pdf)

Articles of Association of MSPA Europe Africa - Translation into English- dd 26 June 2018 (pdf)

House Rules MSPA Europe Africa (Version3 - 24 May 2023) pdf