The Client is the Controller of the data they own and pay for – mystery shop findings and employee performance

October 11, 2018

I have seen in some Mystery Shopping Providers’ (MSP) proposals for Data Processor Agreements (DPA) that the MSP think that they are the Controller, maybe... Read more

Day in the life of a scheduler

September 24, 2018

My days as a scheduler are quite varied. My daily routine depends largely on what stage of the project it is in. Read more

MSPA Workshop Week 2018 - Are you joining?

August 29, 2018

This years MSPA Workshop week is scheduled on 28 & 29 November 2018 in Prague, Czech Republic. Early Bird fee until October 1st! Read more

SHOPPER ALERT: Don't be a victim of scammers!

August 23, 2018

MSPA would like to remind all shoppers to be extra careful when receiving emails, whatsapp messages or calls that appear to be from mystery shopping companies or the MSPA .... Read more

UPDATE July 10th, 2018 - GDPR Q&A covered within our advisory area

July 10, 2018

We have prepared a GDPR Q&A section in the secure Members Area of the MSPA Europe/Africa website. This sectionis being updated regularly to include additional information as it becomes available. Read more

What did the 1st timers think of the MSPA Conference

June 26, 2018

Rena Shaw, representing the Marketing team of the MSPA board,  asked some of the new Conference attendees what their opinion of the conference was (good and bad!). Read more

The NHS Report 2017 - PRESS RELEASE

May 15, 2018

„Hungary, Croatia and Poland have the happiest employees in Europe and Africa on the basis of our findings in 2017“   Read more

MSPA GDPR Interpretation of the treatment of Client Employee Data...

April 23, 2018

As you know GDPR is a major part of our programme and we wanted to share our non-legally binding interpretation on the important issue of the treatment of Employee Data as part of a Mystery Shopping programme. Read more

Respect our Code of Ethics and MSPA will protect you

April 18, 2018

Your commitment to MSPA's Code of Ethics is not just a signature at the bottom of your annual membership renewal form. Read more

Day in the life of a reviewer

April 03, 2018

It’s a bit of a cliché but in our case every day at work really is different and although I usually have a good idea about what my tasks will be, mystery shopping... Read more

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