CALL for Workshop SPEAKERS - 21st MSPA EU/Africa Conference - 19-21 May 2020

October 15, 2019

The conference team is happy to share that the 2020 Conference planning has reach cruise speed! Now it is YOUR turn to help! Read more

Message from the MSPA EA President - Stefaan Vandroogenbroeck

October 08, 2019

After a great summer I am pleased to say I have just returned from a productive first board meeting of my 2 year term as president. Read more

How retailers can satisfy their shoppers, and how mystery shopping can assist CX.

October 04, 2019

It is clear that retailers need new ways to build shopper satisfaction in-store, so the magic secret is, what keeps shoppers interested from the moment they walk through the door... Read more

Calling all MSPA members!! 

October 01, 2019

Have you uploaded the new MSPA logo onto your website, business cards and literature? Read more

Who in your organisation can use Mystery Shopping reports?

September 27, 2019

Blog by Bhairavi Sagar of Onion Insights - A common myth surrounding Mystery Shopping is that it is only useful for... Read more

MSPA Online learning available now!

September 05, 2019

We are delighted to present the launch of the MSPA E-Learning Area. The launch of the first LMS (learning Management System) courses - the module that we have all been waiting for…yes, it’s GDPR and Legislation.  Read more

SHOPPER ALERT: Don't be a victim of scammers!

July 12, 2019

MSPA would like to remind all shoppers to be extra careful when receiving emails, whatsapp messages or calls that appear to be from mystery shopping companies or the MSPA .... Read more

Thank you all for attending the 20th annual MSPA EA conference

June 09, 2019

With over 275 delegates from 53 countries the MSPA Europe/Africa conference is again the largest Mystery Shopping event worldwide! Read more

GDPR – Important New Information

April 30, 2019

At the MSPA we are always looking to update our knowledge and information on this important subject. To keep us up to date we have completely reviewed and revised our GDPR FAQs one year on from this important legislation. Read more

A day in the life of the MSPA Governor

March 07, 2019

There is no such thing as a typical day for the Governor of the MSPA! Read more

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