NEWS

The new EU Data Protection Law: What you need to know

The new EU Data Protection Law: What you need to know

A new General Data Protection Regulation (GDPR) will apply from 25 May 2018 - giving us just one more year to prepare.  Penalties for non-compliance are significant with fines of up to 4% of worldwide turnover or €20 million/£15 million.  This regulation will affect us all, and the way we do business.  Will you be ready Read more
The CX Battle Has Started: Are you Ready?

The CX Battle Has Started: Are you Ready?

Customer Experience is now the key battleground for consumers’ purses and wallets – 89% of companies surveyed by leading analyst Gartner this year say that CX will be be their primary basis for competitive differentiation. Read more
MSPA EU - Customer Service Week 2016

MSPA EU - Customer Service Week 2016

Details and ideas about the topics are released! Over the past 5 years the Customer Service Week initiative has been growing across the globe as a way to encourage businesses to focus on delivering great service. Read more
INTERNATIONAL SERVICE CHECK
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