THEN, NOW AND NEXT…. Welcome the 9th of a series of INTERVIEWS with key figures from our membership. 

Their perspective covers THEN - how they started, NOW - the challenges and opportunities today and NEXT - what they hope the future brings.

Our host Luis Duarte is joined by Veronica Boxberg Karlsson, Founder of MSPA Europe/Africa, Quality Awards and the Smiling Report and Author of books about Mystery Shopping in 25 languages.

Watch this space for more contributions!

MSPA EA Marketing Team

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