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- ETHICS & STANDARDS DOWNLOADS

MSPA Guidelines for Mystery Shopping

• MSPA Guidelines - applicable in Europe/Africa -  downlo ad pdf
• MSPA Guidelines - applicable in Americas - download pdf

For MSPA Member companies

• Ethics commitment for members - download pdf
• Common Codes of Professional Standards and Ethical Conduct (adopted 19 September 2018) - download pdf
• Enforcement : MSPA Violations and the Unified Dispute Resolution Process for MSPA members (adopted 9 December 2021) - downlo ad pdf
• Access here the current COVID-19 Protocols for Face-to-Face Mystery Shopping fieldwork in Mystery Shopping - download pdf (French Download pdf)

Translated versions of the Code of Professional Standards and Ethics for MEMBERS
Italian / Dutch / German / Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian
Polish / Russian / Croatian / Greek / Arabic

For Mystery Shoppers

• Code of Professional Guidelines and Ethics Agreement for SHOPPERS - download pdf
• Enforcement : violations by Certified Shoppers - download pdf
• Access here the current COVID-19 Protocols for Mystery Shoppers - download pdf (French Download pdf)

Translated versions of the Code of professional Standards and Ethics Agreement for SHOPPERS
Italian / Dutch / German / Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian  Polish / Russian / Croatian / Greek / Arabic