Day in the life of a scheduler

September 24, 2018

My days as a scheduler are quite varied. My daily routine depends largely on what stage of the project it is in. Read more

UPDATE July 10th, 2018 - GDPR Q&A covered within our advisory area

July 10, 2018

We have prepared a GDPR Q&A section in the secure Members Area of the MSPA Europe/Africa website. This sectionis being updated regularly to include additional information as it becomes available. Read more

What did the 1st timers think of the MSPA Conference

June 26, 2018

Rena Shaw, representing the Marketing team of the MSPA board,  asked some of the new Conference attendees what their opinion of the conference was (good and bad!). Read more

The NHS Report 2017 - PRESS RELEASE

May 15, 2018

„Hungary, Croatia and Poland have the happiest employees in Europe and Africa on the basis of our findings in 2017“   Read more

MSPA GDPR Interpretation of the treatment of Client Employee Data...

April 23, 2018

As you know GDPR is a major part of our programme and we wanted to share our non-legally binding interpretation on the important issue of the treatment of Employee Data as part of a Mystery Shopping programme. Read more

Respect our Code of Ethics and MSPA will protect you

April 18, 2018

Your commitment to MSPA's Code of Ethics is not just a signature at the bottom of your annual membership renewal form. Read more

Day in the life of a reviewer

April 03, 2018

It’s a bit of a cliché but in our case every day at work really is different and although I usually have a good idea about what my tasks will be, mystery shopping... Read more

Message from our new board member Vaclav Sojdel - why I joined the board of MSPA

March 19, 2018

To all Mystery Shopping Professionals in Europe and Africa!  As I am an MSPA Europe/Africa board „newcomer“, let me introduce myself... Read more

Mystery Shopping - how big is the market

March 09, 2018

‘So, you know your market share right? Wouldn’t you like to know?’ – Esomar publishes global mystery shopping market turnover. Read more

An Interpretation of GDPR for all MSPA Members

March 02, 2018

On May 25th, 2018, the EU’s General Data Protection Regulation (GDPR) rules will come into force.  Although many of our member companies are already prepared for,... Read more

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