NEWS

CX Projects as a Basis for Mystery Shopping

CX Projects as a Basis for Mystery Shopping

Veronika Patakova, Market Vision - The pandemic has taught all of us (and is still teaching us) new lessons. Many different service providers have been globally experiencing rough times, especially those relying on F2F visits... Read more
How we adapted to the pandemic

How we adapted to the pandemic

Ronelle van Rensburg, Helion Research - The world has been in turmoil for over 18 months. Uncertainty, fear, confusion, and chaos have forced all of us to reconsider the way we live, the way we play and certainly the way we work. Read more
Stay calm, support each other and move on

Stay calm, support each other and move on

Kerli Soosaar, Co-Founder at Dive Group - We believe our most prominent strengths in these times have been calmness, openness, flexibility, support, fact reaction and the inner knowledge that it will all be fine in the long term.  Read more
How the Pandemic helped us to grow

How the Pandemic helped us to grow

Neringa Kazlauskienė, Shopper Quality - In 2020, when the pandemic hit Lithuania, all sectors were affected. “Shopper Quality Group“ was no exception,... Read more
The Relevance of Mystery Shopping in today’s world

The Relevance of Mystery Shopping in today’s world

Meta Arh, Co-Founder and Partner at Temidia - Recently a colleague commented that she thought mystery shopping was "something from fifteen years ago." This caused me to reflect on the role of Mystery Shopping in our company in 2021. Read more
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