PODCAST #3 – The Automotive Industry; Changing Landscape, how it effects Mystery Shopping and what are the Future Trends, Ricardo Oliveira

In our third episode of the MSPA Podcast our guest Ricardo Oliveira shares his views of the Automotive industry and the changing landscape in the past 2 years, how it effects Mystery Shopping and what are the future trends in the customer service area!

Ricardo is the founder and CEO of World Shopper, a consultancy firm focused on automotive and mobility future trends. Since 1993, World Shopper has a department specialized in automotive Mystery Shopping.

We welcome Thanasis Papapostolou to our screens as the interviewer in our series of Podcasts in 2022 . Watch this space for more contributions!

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