In our third episode of the MSPA Podcast our guest Ricardo Oliveira shares his views of the Automotive industry and the changing landscape in the past 2 years, how it effects Mystery Shopping and what are the future trends in the customer service area!

Ricardo is the founder and CEO of World Shopper, a consultancy firm focused on automotive and mobility future trends. Since 1993, World Shopper has a department specialized in automotive Mystery Shopping.

We welcome Thanasis Papapostolou to our screens as the interviewer in our series of Podcasts in 2022 . Watch this space for more contributions!

Listen and follow the MSPA Podcasts via Spotify - Spotify or Anchor

MSPA EA Marketing Team