Stay calm, support each other and move on

September 27, 2021

Kerli Soosaar, Co-Founder at Dive Group - We believe our most prominent strengths in these times have been calmness, openness, flexibility, support, fact reaction and the inner knowledge that it will all be fine in the long term.  Read more

The Relevance of Mystery Shopping in today’s world

September 27, 2021

Meta Arh, Co-Founder and Partner at Temidia - Recently a colleague commented that she thought mystery shopping was "something from fifteen years ago." This caused me to reflect on the role of Mystery Shopping in our company in 2021. Read more

How the Pandemic helped us to grow

September 27, 2021

Neringa Kazlauskienė, Shopper Quality - In 2020, when the pandemic hit Lithuania, all sectors were affected. “Shopper Quality Group“ was no exception,... Read more

MSPA EA Interview - Luis Duarte and Abdel Wahab Chaoui

July 06, 2021

We give the floor to our new President Luis Duarte, who has been interviewed by Abdel. Read more

SAY HI... to our new MSPA EA Board Directors!

July 06, 2021

...Monica Luciani, Ronelle Janse Van Rensburg & Thanasis Papapostolou.  Read more

2021 Smiling Report - Press Release

June 15, 2021

Global research: progress in the greetings according to this year's Smiling Report survey on a sample of 516.296 reports in 25 countries. Read more

The 2nd MSPA EA Virtual Conference – A Digital & 3D Delight!

June 08, 2021

Thank you to all our attendees – over 200 viewers at the last count – from over 38 countries! As far as Australia, Brazil, Argentina and of course all parts of Europe and Africa.  So a total of +1,000 hours of viewing by all delegates! Read more

Blog - A message from Harvey Gilbert

March 31, 2021

My dear friends, I am writing an au revoir note to all of my friends in the MSPA and in the CX industry... Read more

Election of members for the new Board of Directors for 2021-2023

March 04, 2021

We invite all MSPA EA Regular Members to consider stepping up, apply and join the MSPA EA Board of Directors. Read more

MSPA EA Interview - Abdel Wahab Chaoui & Stefaan Vandroogenbroeck

January 26, 2021

Launch of a brand new series of interviews with MSPA E/A members! Read more

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