Thank you all for attending the 20th annual MSPA EA conference

June 09, 2019

With over 275 delegates from 53 countries the MSPA Europe/Africa conference is again the largest Mystery Shopping event worldwide! Read more

GDPR – Important New Information

April 30, 2019

At the MSPA we are always looking to update our knowledge and information on this important subject. To keep us up to date we have completely reviewed and revised our GDPR FAQs one year on from this important legislation. Read more

A day in the life of the MSPA Governor

March 07, 2019

There is no such thing as a typical day for the Governor of the MSPA! Read more

The High Street is Dead, Long Live the High Street

January 09, 2019

Blog by Jill Spencer - Can the relentless downward trend in retail footfall be slowed or even stopped, as shoppers choose to shop online instead?... Read more

A day in my life as a Project Manager

November 26, 2018

I’m happy to share with you one of my working days as a Project Manager in the mystery shopping business. Today isTuesday... Read more

SHOPPERS! We want to hear from YOU!!

October 18, 2018

Shoppers are full of stories about their experiences. In October we selected several stories from shoppers in the UK about their life and challenges as a Mystery Shopper……. Read more

The Client is the Controller of the data they own and pay for – mystery shop findings and employee performance

October 11, 2018

I have seen in some Mystery Shopping Providers’ (MSP) proposals for Data Processor Agreements (DPA) that the MSP think that they are the Controller, maybe... Read more

Day in the life of a scheduler

September 24, 2018

My days as a scheduler are quite varied. My daily routine depends largely on what stage of the project it is in. Read more

UPDATE July 10th, 2018 - GDPR Q&A covered within our advisory area

July 10, 2018

We have prepared a GDPR Q&A section in the secure Members Area of the MSPA Europe/Africa website. This sectionis being updated regularly to include additional information as it becomes available. Read more

What did the 1st timers think of the MSPA Conference

June 26, 2018

Rena Shaw, representing the Marketing team of the MSPA board,  asked some of the new Conference attendees what their opinion of the conference was (good and bad!). Read more

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