Mind The Gap: businesses missing the mark on COVID-19 - safety measures for customers

July 30, 2020

Press Release & Reports published for: United Kingdom, Portugal, Germany, Sweden, Spain, France, Belgium, Czech Republic, The Netherlands, Italy and a FULLY SUMMARY... Read more

It is time to “Marie Kondo” your approach to Customer Research

July 15, 2020

As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house.As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house. Read more

Mystery Shopper Covid-19 certification - NEW e-learning course

July 06, 2020

We recognise how important it is to have shoppers ready and able to do Mystery Shopping during this Covid-19 period and we have created a special online learning course... Read more

IMPORTANT NEWS - MSPA EA ROUND UP – Back to Business!

July 03, 2020

We end this week rounding up on the last three months of challenging and busy times... Read more

NEW! – COVID-19 Protocols for Shoppers – MSPA EA

June 23, 2020

To further support the messages and Protocols about COVID-19 we have prepared a version of our Protocols for you to share with your shoppers.   Read more

TWO NEW COURSES FOR MEMBERS! COVID-19 Protocols and Ethics & Standards

June 10, 2020

As promised we can confirm that our Ethics and Standards Certification programme is open and ready for all members and their employees! This is essential background learning for anyone in Mystery Shopping. Read more

IMPORTANT NEWS - MSPA EA Conferences

May 29, 2020

We are in a position to confirm two important changes to our upcoming conference programme. Read more

Protocols for Face-to-Face Mystery Shopping during the COVID-19 period

May 22, 2020

We are pleased to provide you with an essential piece of guidance that provides recommendations of the protocols and measures members should apply when conducting face to face mystery shopping in the current period. Read more

COVID-19 Members survey, trends and confidence levels in the Mystery Shopping Market

May 21, 2020

Many MSPA Members have taken part in our COVID-19 surveys in April and May and the findings make important reading.  The shift in opinion is marked, with a clear indication of market impact... Read more

Message from our Vice President, Luis Duarte

May 17, 2020

Communication with our clients is key. Now that our clients are gradually resuming their activities it is important to show them that we are here to help,... Read more

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