Blog - A message from Harvey Gilbert

March 31, 2021

My dear friends, I am writing an au revoir note to all of my friends in the MSPA and in the CX industry... Read more

Election of members for the new Board of Directors for 2021-2023

March 04, 2021

We invite all MSPA EA Regular Members to consider stepping up, apply and join the MSPA EA Board of Directors. Read more

MSPA EA Interview - Abdel Wahab Chaoui & Stefaan Vandroogenbroeck

January 26, 2021

Launch of a brand new series of interviews with MSPA E/A members! Read more

New Year News from the MSPA EA

January 11, 2021

Hello and Happy New Year to all our MSPA members and friends. Read more

2021 is knocking on our door...

December 21, 2020

The final weeks of the year 2020 have arrived and 2021 is knocking on our door... Read more

Mind The Gap Part 2: businesses continue to miss the mark on COVID-19 – as lockdowns continue

November 13, 2020

Press Release & Reports published for: United Kingdom, Portugal, Spain, Italy, Czech Republic, Hungary, Slovakia, The Netherlands, France, Sweden, Croatia, Brazil, Belgium, Morocco and South Africa... Read more

E-Learning Programme for Mystery Shoppers and Employees

November 09, 2020

Our Mystery Shopper Certification programme is available, updated and ready to use! 3 Courses for Shoppers to learn more about the industry and the work as a Mystery Shopper...   Read more

The First MSPA EA Online Conference – A Digital Delight!

November 09, 2020

After many weeks of planning we took our first steps “On Air” on Friday 25th September.  Over 150 delegates attended during the day, enjoying presentations about the many and varied efforts over the past months, and the plans for more support coming as 2020 comes to a close and we prepare for 2021. Read more

Delivery Industry Research: everything you need to know about the industry in 2020

September 03, 2020

The growing spread of gadgets and free access to the Internet has popularized online delivery.  This method has become popular because... Read more

How did retail handle the crisis, or the story of one famous brand that can't be named...

August 11, 2020

Quarantine has confused plans and negated long-term planning. In an uncertain and unpredictable environment, organisations and their leaders need to be flexible... Read more

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