A Big Welcome from our New President

July 10, 2023

I hope this message finds you well! My first task as your new President is... Read more

Smiling Report 2023 - Press Release

June 14, 2023

Global research: Despite a slight decline in scores, the Smiling Report 2023 demonstrates that businesses continue to prioritise positive customer interactions. Read more

Thank you all for attending the 24th annual MSPA EA conference

June 02, 2023

Over 190 delegates from 45 countries gathered for 2,5 days at the 24th MSPA Europe/Africa conference in the Algarve, Portugal on 23-25 May – again in 2023 the largest Mystery Shopping event worldwide! Read more

MSPA EA - PODCAST

May 08, 2023

PODCAST #10 – The Human Asset with Jocelyn Rebbens Read more

MSPA EA - PODCAST

March 08, 2023

PODCAST #9 – Women's Day Special with Julia, Kerli and Livia Read more

MSPA EA Podcast

March 01, 2023

PODCAST #8 – MSPA Matters and much more... – Luis Duarte Read more

How a 5 Star Resort Hotel in Europe increased sales by 1.9 million Euros with the support of Mystery Shopping

January 27, 2023

Sector/Location - Hospitality (Hotels) Read more

MSPA EA Podcast

December 04, 2022

PODCAST #7 – Operational Agility - Anita Nestorova Read more

MSPA EA Podcast

September 20, 2022

PODCAST #6 – Making Change Simple - Cyriel Kortleven Read more

Smiling Report 2022 - Press Release

June 30, 2022

Global research: progress in the greetings according to this year's Smiling Report survey on a sample of 731.285 reports in 30 countries. Read more

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