NEWS

NEW Smiling Report

NEW Smiling Report

We are pleased to announce that the Smiling Report is available in a refreshed and brand new, improved edition. Read more
CX Projects as a Basis for Mystery Shopping

CX Projects as a Basis for Mystery Shopping

Veronika Patakova, Market Vision - The pandemic has taught all of us (and is still teaching us) new lessons. Many different service providers have been globally experiencing rough times, especially those relying on F2F visits... Read more
How we adapted to the pandemic

How we adapted to the pandemic

Ronelle van Rensburg, Helion Research - The world has been in turmoil for over 18 months. Uncertainty, fear, confusion, and chaos have forced all of us to reconsider the way we live, the way we play and certainly the way we work. Read more
Stay calm, support each other and move on

Stay calm, support each other and move on

Kerli Soosaar, Co-Founder at Dive Group - We believe our most prominent strengths in these times have been calmness, openness, flexibility, support, fact reaction and the inner knowledge that it will all be fine in the long term.  Read more
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