IMPORTANT NEWS – MSPA EA Conference, Varna, May 2020

March 10, 2020

With our MSPA EA conference due to take place in the middle of May (still 10 weeks away), the MSPA events team continues to plan confidently for the Varna Conference. We currently have no plans to postpone or cancel our show however we do know that this unprecedented situation is changing daily so we remain watchful but also focused on delivering what is an extremely important event for our Mystery Shopping community. Read more

MSPA to grow in Africa !

February 04, 2020

Mystery Shopping is growing in Africa. It is clear that the need for more partnership and sharing between MS providers is increasing. This is why MSPA board decided to connect more frequently with African members through regular online meetings. Read more

How the MSPA helps guide & connect Mystery Shopping Companies

January 17, 2020

What do the 2020s have in store for us all? Mystery shopping remains a valuable tool, allowing for companies in any industry to evaluate their frontline performance, product saleability, and a whole host of other areas. Read more

It’s Difficult to Run in Ski Boots…

January 09, 2020

Blog by Meta Arh, CEO at Temidia - It’s difficult to run in ski boots…or how different tools and approaches play a different role in getting to know your customers and enhancing their experience. Read more

Looking for the best Christmas Present for your employees? MSPA Online learning

December 17, 2019

We are delighted to present the launch of the MSPA E-Learning Area. The launch of the first LMS (learning Management System) courses - the module that we have all been waiting for…yes, it’s GDPR and Legislation.  Read more

Low unemployment? New opportunity for Mystery Shopping.

December 10, 2019

Blog by Václav Šojdel, Country Manager at Market Vision - Low level of unemployment prompts managers to expand their viewpoint on the role of Mystery Shopping in businesses.  Read more

Retail and the ‘Experience Economy’: are you ready for 2020?

November 06, 2019

Blog by Amy Morgans, Insight Manager at ReactCX - Retail and the ‘Experience Economy’: are you ready for 2020? Read more

Message from the MSPA EA President - Stefaan Vandroogenbroeck

October 08, 2019

After a great summer I am pleased to say I have just returned from a productive first board meeting of my 2 year term as president. Read more

How retailers can satisfy their shoppers, and how mystery shopping can assist CX.

October 04, 2019

It is clear that retailers need new ways to build shopper satisfaction in-store, so the magic secret is, what keeps shoppers interested from the moment they walk through the door... Read more

Calling all MSPA members!! 

October 01, 2019

Have you uploaded the new MSPA logo onto your website, business cards and literature? Read more

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