Transforming Patient Experiences - How Mystery Shopping Unveils Hidden Opportunities in Private Clinics

April 04, 2025

Over the years, we have discovered that while clinical expertise is essential... Read more

THEN, NOW AND NEXT...

April 03, 2025

THEN, NOW AND NEXT...Welcome the 5th of a series of INTERVIEWS with key figures from our membership. Read more

THEN, NOW AND NEXT...

March 15, 2025

THEN, NOW AND NEXT...Welcome the 4th of a series of INTERVIEWS with key figures from our membership.  Read more

Why Mystery Shopping Scores Should NOT Be Tied to Employee Incentives

March 03, 2025

Mystery Shopping is a powerful tool designed to provide brands with an unbiased, ground-level view of the Customer’s Experience. Done right, it highlights strengths, pinpoints areas for improvement, and helps businesses refine their service strategies. However,.... Read more

Why Customers Aren’t Speaking Up - and Why Online Reviews May Be Misleading

January 30, 2025

When we realized that none of our clients, coworkers, family, or friends were leaving reviews for restaurants, hotels, taxis, or clinics - despite having plenty to say in private - we knew we had to dig deeper. Read more

THEN, NOW AND NEXT...

January 24, 2025

THEN, NOW AND NEXT…. Welcome the 3rd of a new series of INTERVIEWS with key figures from our membership. Read more

MSPA Hub Event - 13 December 2024 - RECORDING

December 13, 2024

Watch and listen to the recording of the final Hub Event of 2023! Read more

Customer Experience 2025:

December 04, 2024

How to Increase Sales and Grow Market Share! Read more

The Future of Consumer Experience:

November 04, 2024

Evolving Trends, the Impact on Mystery Shopping Companies and how we all need to evolve! Read more

THEN, NOW AND NEXT...

October 31, 2024

THEN, NOW AND NEXT…. Welcome the 2nd of a new series of INTERVIEWS with key figures from our membership. Read more

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