It is time to “Marie Kondo” your approach to Customer Research

July 15, 2020

As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house.As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house. Read more

Mystery Shopper Covid-19 certification - NEW e-learning course

July 06, 2020

We recognise how important it is to have shoppers ready and able to do Mystery Shopping during this Covid-19 period and we have created a special online learning course... Read more

IMPORTANT NEWS - MSPA EA ROUND UP – Back to Business!

July 03, 2020

We end this week rounding up on the last three months of challenging and busy times... Read more

Message from our Vice President, Luis Duarte

May 17, 2020

Communication with our clients is key. Now that our clients are gradually resuming their activities it is important to show them that we are here to help,... Read more

MSPA Members Webinar - Consumer Opinion and Selling in the New World - May 6th

May 08, 2020

Check-Out the video of our 5th webinar with MSPA members connecting and sharing their views on "Consumer Opinion and Selling in the New World". Read more

MSPA Members Webinar - Future Thinking - April 22nd

April 24, 2020

Check-Out the video of our 4th webinar with MSPA members connecting and sharing their views on "Future Thinking". Read more

2020 Smiling Report

April 21, 2020

Let’s take a step back in time  to our the Smiling Report from 2019. You will be interested to see the findings by clicking on the links below.  We live in challenging times in 2020 and it will be valuable to see when and where our smiles return first.  Stay safe all. Read more

MSPA Members Webinar - Managing Colleagues and Shoppers - April 8th

April 10, 2020

Here is the video of our webinar with MSPA members connecting and sharing their views on "Managing Colleagues and Shoppers". Read more

MSPA Members Webinar - Managing Clients - April 1st

April 03, 2020

Here is the video of our webinar with MSPA members connecting and sharing their views. Read more

MSPA to grow in Africa !

February 04, 2020

Mystery Shopping is growing in Africa. It is clear that the need for more partnership and sharing between MS providers is increasing. This is why MSPA board decided to connect more frequently with African members through regular online meetings. Read more

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