Mind The Gap Part 2: businesses continue to miss the mark on COVID-19 – as lockdowns continue

November 13, 2020

Press Release & Reports published for: United Kingdom, Portugal, Spain, Italy, Czech Republic, Hungary, Slovakia, The Netherlands, France, Sweden, Croatia, Brazil, Belgium, Morocco and South Africa... Read more

E-Learning Programme for Mystery Shoppers and Employees

November 09, 2020

Our Mystery Shopper Certification programme is available, updated and ready to use! 3 Courses for Shoppers to learn more about the industry and the work as a Mystery Shopper...   Read more

The First MSPA EA Online Conference – A Digital Delight!

November 09, 2020

After many weeks of planning we took our first steps “On Air” on Friday 25th September.  Over 150 delegates attended during the day, enjoying presentations about the many and varied efforts over the past months, and the plans for more support coming as 2020 comes to a close and we prepare for 2021. Read more

Delivery Industry Research: everything you need to know about the industry in 2020

September 03, 2020

The growing spread of gadgets and free access to the Internet has popularized online delivery.  This method has become popular because... Read more

How did retail handle the crisis, or the story of one famous brand that can't be named...

August 11, 2020

Quarantine has confused plans and negated long-term planning. In an uncertain and unpredictable environment, organisations and their leaders need to be flexible... Read more

Mind The Gap: businesses missing the mark on COVID-19 - safety measures for customers

July 30, 2020

Press Release & Reports published for: United Kingdom, Portugal, Germany, Sweden, Spain, France, Belgium, Czech Republic, The Netherlands, Italy and a FULLY SUMMARY... Read more

It is time to “Marie Kondo” your approach to Customer Research

July 15, 2020

As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house.As many people have been confined to their homes during the COVID-19 Pandemic, I recently dedicated some time to declutter our house. Read more

Mystery Shopper Covid-19 certification - NEW e-learning course

July 06, 2020

We recognise how important it is to have shoppers ready and able to do Mystery Shopping during this Covid-19 period and we have created a special online learning course... Read more

IMPORTANT NEWS - MSPA EA ROUND UP – Back to Business!

July 03, 2020

We end this week rounding up on the last three months of challenging and busy times... Read more

NEW! – COVID-19 Protocols for Shoppers – MSPA EA

June 23, 2020

To further support the messages and Protocols about COVID-19 we have prepared a version of our Protocols for you to share with your shoppers.   Read more

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