The virtual Masterclasses are moved to Q1 in 2022. Due to the request of several members who informed us tehy prefer a LIVE event again. MSPA EA is now looking in to dates and possibilities!
Watch this space for date and location in February/March 2022!
Master Class 1
Survive and thrive... growing your business in changing economies
Hosted by Luis Duarte Director and Václav Šojdel
Luis and Vaclav will share and explore how to flex and pivot your proposition to meet the challenges we face today - developing powerful and sustainable actions to keep you going forward.
- The first thing you will be asked in the Masterclass is “Do you really want to grow your business?”
- We are going to talk about the impacts on such decision in our lives.
- The second topic we will cover and discuss is "How to get ready to grow"!
- Here we will cover what you need to be prepared so you accelerate your business GROWTH and you will do this in the most appropriate and successful direction.
- The third and final point; once you have decided you want to grow, we are going to present and discuss the 3 KEY FACTORS you need to act on.
Master Class 2
Cross Sell and Upsell
Hosted by Stefaan Vandroogenbroeck, Thanasis Papapostolou and Cristiani Oliveira
Stefaan, Thanasis and cristiani return to lead a session dedicated to how you can sell more services from a solid base of Mystery Shopping. Some of the key issues we will develop during the workshop are:
- What are the Mystery Shopping techniques that work well today?
- How can we add some easy to create additional services on our portfolio?
- How can we combine Mystery Shopping with other services like training, coaching, customer surveys…
- Mystery shopping in the Business-to-Business sector
- Supporting diversification – example case studies
These Masterclasses are a not to be missed opportunity to share best practice with leaders from the industry.
How To Register
Watch this space, registration will be available soon! EMAIL NIKKY in case you like to optionally reserve a place already, as places will be limited - firstname.lastname@example.org.
General Manager at MORE Results
Vice President MSPA EA
Country Manager at Market Vision
Board Director MSPA Europe/Africa
Mystery Shopping Director at Intercampus
Board Director MSPA EA
Executive Director MSPA EARead more
Founder - Operations Manager, AIP ConsultingRead more