We are pleased to provide you with an essential piece of guidance that provides recommendations of the protocols and measures members should apply when conducting face to face mystery shopping in the current period.
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Many MSPA Members have taken part in our COVID-19 surveys in April and May and the findings make important reading. The shift in opinion is marked, with a clear indication of market impact...
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Communication with our clients is key. Now that our clients are gradually resuming their activities it is important to show them that we are here to help,...
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Check-Out the video of our 5th webinar with MSPA members connecting and sharing their views on "Consumer Opinion and Selling in the New World".
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Let’s take a step back in time to our the Smiling Report from 2019. You will be interested to see the findings by clicking on the links below. We live in challenging times in 2020 and it will be valuable to see when and where our smiles return first. Stay safe all.
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As we start another week we thought we would share some thoughts we have collated over the last week. What to do to help manage clients , colleagues, shoppers and cash. It is all about CLARIFY, PLAN and DELIVER.
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THE HOME OF MYSTERY SHOPPING – CONNECT, LEARN & SHARE WITH THE PROFESSIONALS
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