2021 Smiling Report - Press Release

June 15, 2021

Global research: progress in the greetings according to this year's Smiling Report survey on a sample of 516.296 reports in 25 countries. Read more

The 2nd MSPA EA Virtual Conference – A Digital & 3D Delight!

June 08, 2021

Thank you to all our attendees – over 200 viewers at the last count – from over 38 countries! As far as Australia, Brazil, Argentina and of course all parts of Europe and Africa.  So a total of +1,000 hours of viewing by all delegates! Read more

Blog - A message from Harvey Gilbert

March 31, 2021

My dear friends, I am writing an au revoir note to all of my friends in the MSPA and in the CX industry... Read more

Election of members for the new Board of Directors for 2021-2023

March 04, 2021

We invite all MSPA EA Regular Members to consider stepping up, apply and join the MSPA EA Board of Directors. Read more

MSPA EA Interview - Abdel Wahab Chaoui & Stefaan Vandroogenbroeck

January 26, 2021

Launch of a brand new series of interviews with MSPA E/A members! Read more

New Year News from the MSPA EA

January 11, 2021

Hello and Happy New Year to all our MSPA members and friends. Read more

2021 is knocking on our door...

December 21, 2020

The final weeks of the year 2020 have arrived and 2021 is knocking on our door... Read more

Mind The Gap Part 2: businesses continue to miss the mark on COVID-19 – as lockdowns continue

November 13, 2020

Press Release & Reports published for: United Kingdom, Portugal, Spain, Italy, Czech Republic, Hungary, Slovakia, The Netherlands, France, Sweden, Croatia, Brazil, Belgium, Morocco and South Africa... Read more

E-Learning Programme for Mystery Shoppers and Employees

November 09, 2020

Our Mystery Shopper Certification programme is available, updated and ready to use! 3 Courses for Shoppers to learn more about the industry and the work as a Mystery Shopper...   Read more

The First MSPA EA Online Conference – A Digital Delight!

November 09, 2020

After many weeks of planning we took our first steps “On Air” on Friday 25th September.  Over 150 delegates attended during the day, enjoying presentations about the many and varied efforts over the past months, and the plans for more support coming as 2020 comes to a close and we prepare for 2021. Read more

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