Employee Happiness correlates with NPS

March 21, 2016

Now we know! High scores in employee happiness correlates with a high score on the Net Promoter Score scale. Read more

The 1st MSPA Africa Event was a great success!

March 08, 2016

We are looking forward to the 2nd version next year! Over 30 people joined the Welcomes Dinner and 25 quests arrived on March 3rd to attend the event which was held at the Kenzi Tower Hotel in Casablanca Morocco.  Read more

MSPA Welcomes New Advisory Committee for 2016

March 07, 2016

Louisville, KY (February 12, 2016) – The MSPA (Mystery Shopping Providers Association), the trade association representing the industry on a global level by connecting all regions of the world, would like to announce its Global Advisory Committee for 2016. Read more

Mystery Shopping: Mind Games Part 1

February 10, 2016

Mystery shopping is unique. It’s the only technique in the CX toolbox that can objectively measure the end-to-end customer experience.  Read more

MSPA Education Week 2015

January 19, 2016

We held our first MSPA members ‘Education Week’ in Amsterdam last month, and we are delighted to report that this 3-day event was a great success. Read more

Social Media and Mystery Shopping

January 12, 2016

If you still think that social media is a fad and you don’t get it, well I think it’s time for you to put your skates on and start getting it. Read more

Safe Harbour Agreement Ruled Invalid

November 19, 2015

You may be aware that in recent years, the EU has been trying to limit the US government’s access to EU citizens’ data stored in the US, and to allow EU citizens to sue US companies     Read more

Store Support reveals first "Net Happiness Score" (NHS) results as well as NPS - Q3 2015

November 11, 2015

NHS as an addition to NPS Branche Monitor Each quarter, Store Support gives an update of the NPS Branche Monitor, in which the different sectors are compared. As an addition to this, Read more

MSPA Europe Education week 2015

September 04, 2015

The MSPA Education week 2015 - 7, 8 and 9th December - Amsterdam/Schiphol, The Netherlands. MSPA members and their employees have the opportunity to benefit from a totally new event. Read more

Crossing the Bridge to the Client Side

July 09, 2015

A 'Best Practice' session was delivered by the EU Education Team at the MSPA Conference in Riga, May 2015.  These were the key messages... Read more

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