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MASTERCLASS | Client and Project Management Success | 2 October 2024

MASTERCLASS | Client and Project Management Success | 2 October 2024

 


How to start, grow and maintain long term successful client relationships - the journey to growth and prosperity

Our October Masterclass event is aimed at the first 20 Client and Project Managers in member companies.

The event will be hosted by Andy Firth, Vaclav Sojdel and Stefaan Vandroogenbroeck, from the MSPA EA Board, who will bring their special energy and insight to the event, together with Gabriela Šojdelová.


What can you expect...


An Agenda with a common thread from setting KPIs during onboarding, managing the programme to deliver accurate data on time, turn data into insight and insight into action (with a word on AI), and finally proving ROI to help you and the client be more prosperous.

  • Client Onboarding - start as you mean to go on
  • Right first time, on time - Project manage time, resource and change in an effective way. Resolving conflicts and delivering success.
  • Tell me something I don't know - Generating impactful insights that drives action. ROI (Return On Investment) - The return ticket.
  • Know the value of your work and keep them coming back for more.
  • ....and plenty of time for interactive discussions.

This is a not to be missed chance for you and your colleagues !


Confirm you place and register!


Check the REGISTRATION BUTTON above to see all detail!

Prices are 400 Euros for the first attendee from a MSPA member company and 375 Euros from the second. 

When the minimum of 12 delegates is reached, MSPA EA will send out an official confirmation to all delegates to start planning your travel.


Tuesday October 1st, 2024


19:00 - 21:30 - Informal Networking Dinner (optional) for delegates, hosts and trainers

Wednesday October 2nd, 2024


09:00 – Welcome and Introductions 

09:30 – Masterclass - part I & II

13:00 – Lunch

14:15 – Masterclass - part III & IV

16:30 – Closing Remarks


The Masterclass Client and Project Management Success is a not to be missed opportunity to share best practice with your colleagues from the industry.

 

Check out the feedback from participants who already joined previous MSPA masterclass...

Václav Šojdel

Václav Šojdel

President MSPA EA
Vice-Chair MSPA Global
Country Manager at Market Vision, Czech Republic

Read more
Andy Firth

Andy Firth

Vice-President MSPA EA
Head of Insights and Analytics, Ipsos UK Ltd
United Kingdom

Read more
Gabriela Šojdelová

Gabriela Šojdelová

Account & Process Director at Market Vision
Vice President at PMI Czech Republic chapter

Read more
Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

CEO Multi-Value | TLS, Belgium
Past President MSPA EA 2020-2022

Read more


We are very pleased to announce, due to popular demand we host a Masterclass Client and Project Management Success.


 

Tuesday October 1st, 2024


19:00 - 21:30 - Informal Networking Dinner (optional) for delegates, hosts and trainers

Wednesday October 2nd, 2024


09:00 – Welcome and Introductions 

09:30 – Masterclass - part I & II

13:00 – Lunch

14:15 – Masterclass - part III & IV

16:30 – Closing Remarks


We are very pleased to announce, due to popular demand we are hosting a Client and Project Management Masterclass ;-

  • Client Onboarding - start as you mean to go on
  • Right first time, on time - Project manage time, resource and change in an effective way. Resolving conflicts and delivering success.
  • Tell me something I don't know - Generating impactful insights that drives action. ROI (Return On Investment) - The return ticket.
  • Know the value of your work and keep them coming back for more.
  • ....and plenty of time for interactive discussions.

This is a not to be missed chance for you and your colleagues !


 This is a not to be missed event, planned in Amsterdam, The Netherlands at the Steigenberger Schiphol Hotel.


How To Register


  • Please use the REGISTER button above to start your registration or click here.
  • Prices are 400 Euros for the first attendee from a company and 375 Euros from the second. 

The registration fee includes a full day of interactive sessions, refreshment breaks and lunch on Wednesday October 2nd. Transportation and accommodation are not covered. We recommended delegates book flexible transportation tickets and accommodation can be booked with flexible cancellation terms directly at the hotels website.

  • A pre-dinner is organized for trainers and delegates on Tuesday October 1st for those who arrive early, for Euro 65,- including a set three course menu, 2 drinks and coffee/tea. 

An invoice, including an online payment possibility to pay by credit card, will be sent to you by email after receipt of your registration and when the Masterclass is officially confirmed by MSPA Europe/Africa - latest last week of August 2024. 


Bookings & Cancellation policy:

  • The Masterclass Fee includes all schedules sessions, materials, 2 scheduled coffee/refreshments breaks and lunch on Wednesday October 2nd, 2024. The fee excludes VAT, and any dinner, hotel & travel costs (such as accommodation).
  • Cancellation is only possible in writing and send to info@mspa-ea.org. If cancelling latest August 21st, 2024 no costs are charged; as of August 22nd to September 4th, 2024 a Euro 275 will be charged per cancellation for administrative purpose. If cancelling on or later than September 5th, 2024 the full registration fee will be charged. You may always let another colleague take your place at no extra charge or cancellation fee.
  • In cases of force majeure (for example war, public unrest, close to civil war, strikes, epidemics, natural disasters) MSPA holds the right to cancel the Masterclass in full or reschedule to another date. MSPA will do there utmost to refund the registration fee in full or partly to the delegates, reduced with the cancellation costs received by third parties. Damages and costs third parties, resulting from the action of force majeure circumstances will not be compensated to delegates (like flight tickets, hotel costs, etc).
  • An invoice is send by MSPA Europe/Africa for the Masterclass fee. The invoice needs to be settled within 3 weeks after receiving the invoice.
  • When the Masterclass is confirmed all delegates receive an official confirmation. At the time the Masterclass/Workshop will be confirmed all delegates receive information on the hotel were the Masterclass is organised to reserve a hotel room directly at the hotel if required. Please do not reserve an hotel room before MSPA confirms the Masterclass to you to prevent any cancellation difficulties, however most hotels do offer very flexible cancellation criterias.  
  • MSPA Europe/Africa holds the right to cancel the Masterclass/Workshop if the minimum number of delegates is not reached - 12 persons - latest 4 weeks prior to the Masterclass.


The Masterclass is organised at the
Steigenberger Aiport Hotel Amsterdam, The Netherlands.


Hotel reservations


Be advised that if your require hotel reservations you need to arrange this directly to the Steigenberger Aiport Hotel Amsterdam or another hotel, it’s NOT included in your registration fee.

To reserve your hotel room at the Steigenberger Airport Hotel Amsterdam please visit - https://www.steigenberger.com/en/hotels/all-hotels/netherlands/schiphol-oostamsterdam/steigenberger-airport-hotel-schiphol


Location


Steigenberg Airport Hotel Amsterdam
Stationsplein  ZW 951
1119 CE Schiphol Oost / Amsterdam
The Netherlands

  • It is an easy to reach hotel at the Airport Schiphol: During your stay at the hotel you can make use of a free of charge shuttle service from and to Amsterdam Schiphol Airport – located at the bus stop number A9. 
  • Directly outside the arrivals at Schiphol Airport on the right hand side; You just have to follow the yellow sign with "Hotel Shuttle Bus Stops" and you will end up at the right Bus stop, named Steigenberger.
  • It is only a 10 minute drive…. You will definitely recognize the shuttle as the name of the hotel is marked on the bus!

Their are several hotels in the area if you like to stay at a different place or....combine the event with a short stay in the city Amsterdam! 

Václav Šojdel

Václav Šojdel

President MSPA Europe/Africa | Vice-Chair MSPA Global | Country Manager at Market Vision

Václav works as Country Manager at Market Vision Czech Republic. Market Vision is a research agency that closely focuses on Mystery Shopping, Customer and Competitive Intelligence. He is a graduate economist. His passion for research first appeared during his studies at the university, when he began to devote himself to large-scale domestic and international projects in the field of competitive telecommunication intelligence, working mainly for T-Mobile.

In the area of Mystery Shopping, Václav has been specializing in automotive and telecommunication sector, where he acquired extensive knowledge. His great interest, in favor of the maximum satisfaction of clients, is, in particular, to fully utilize the potential of audio or video recordings, especially for subsequent individual training or coaching of employees. Another area that he is constantly developing for his clients is the use of Mystery Shopping for price, competitive and benchmark sector analysis.

About his career relationship with Mystery Shopping and Customer Experience he sometimes says: „Who else should be involved in Mystery Shopping industry than anybody from „Check“, sorry Czech Republic.

Andy Firth

Andy Firth

Vice-President MSPA Europe/Africa
Head of Insights and Analytics, Ipsos UK Ltd

Andy Firth, Head of Insights and Analytics, Ipsos Channel Performance UK. Andy started working in the research and mystery shopping industry in 1998 following graduation from the University of Sheffield. Andy spent the first 9 years of his career in the ‘research’ side of the business focussing on a range of methodologies including customer satisfaction, market measurement, U&A and qualitative research, before moving to the mystery shopping division in 2007. As Head of Insights in Ipsos’s UK Channel Performance Service Line, Andy oversees the Analytics team aimed at ensuring that account facing colleagues deliver true impact to their clients through actionable insights and high-end analytics.

 

Gabriela Šojdelová

Gabriela Šojdelová

Account & Process Director at Market Vision

Gabriela Dostálová, an experienced professional with over 10+ years of experience in managing local and international projects in Czech Republic and CEE, currently serves as the Account & Process Director at Market Vision Czech Republic. She excels in team leadership, implementing internal process changes, and optimizing workflows. As the Vice President at PMI Czech Republic chapter, Gabriela leads development initiatives and oversees key projects, including the PMI CZ conference and the Sustainable Project Management Competition. She is also a co-founder of the Change Managers community in Czech Republic, dedicated to raising awareness of change management and fostering collaboration among professionals.

 

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

CEO Multi-Value | TLS, Belgium

Stefaan Vandroogenbroeck is an expert in the field of Mystery Shopping and Customer Service Relations. He is our Past President of MSPA EA, Past chair MSPA Global Board, CEO of TLS and Multi-Value and current chair of MSPA Global

  

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