It's traditionally held during the first week of October, and the concept is very simple. Companies are encouraged to focus on a different element of their business each day, and involve their whole team in the activities that take place. The idea is that as a business, the more effort you put in, the more you'll get out of it! 

This year, MSPA Europe has created a Customer Service Week plan for its members! It will be a 5-day event, which runs from 3rd - 7th October. Each morning, we will email out a worksheet full of ideas on a specific topic for you to share with your team.  

These are just ideas to help get you started! You may like to think of other activities for your office - you can do as much or as little as you like!   We encourage all members to take part and involve everyone in their business. This is a great way to boost team morale as well as making improvements to your business!  

Look out for social media updates every day as members share their activities, and provide hints and tips to help share best practice across our industry! Add your own hints and tips to help make our first Customer Service Week a success!  

Click on the images of each day to find out more about the topic, they will be available as soon as they are available! 

Don’t miss out! Start planning now to take advantage of this great initiative!