NEW - MSPA Guidelines on Mystery Shopping for all members and staff

We are pleased to confirm that our complete review of Guidelines for Mystery Shopping is complete and has our interpretation of best practice and legislation where it applies.

The guidelines run to 28 pages covering best practice for The Application and Purpose of Mystery Shopping, Sales and Clint Relationships, Project Management and Programme Review.

The Guidelines cover each of the following important topics:

This extensive document can be found in the section "About Us - Ethics & Guidelines" on our website or download the pdf file here

Watch this space in January for a chance to train and accredit your staff for following our Guidelines and show your clients the accreditation your team have.

We look forward to comments, additions and input from our members.