EVENTS

- WORKSHOPS

What participants say about the MSPA EA Workshops/Master Classes

The MSPA can help you in each European or African country with the set-up of workshops for your Employees and Mystery Shoppers. 

MSPA Workshop week 

The past MSPA Europe/Africa workshop weeks in Manchester, Prague, Amsterdam and in November 2019 we visited Rome, all were a big success.

Genuinely one of the best workshops I’ve attended about Mystery Shopping. In just 2 days I learned a lot and get some really good ideas that I will incorporate into my work in the future. 

Monika Ferk
Marketing and Media Communciation Analyst, Observer Genion Clipping (Slovenia)

I enjoyed the workshop talks and picked up some useful things, such as working with shoppers digitally. It was useful to learn new things.

Ondrey Dusek
Project Associate Director, Ipsos (Czech Republic)

One of the best things about the workshop was it helped me to think more about the shoppers, and not just the client. It also gave me the idea of rewarding the sales person in the shop with an instant reward, something I had not considered before.
This was the first workshop I had been to, and I would like to attend more in the future. 

Monica Gustafsson
Key Account Manager, Bare International (Belgium)

I came to the workshop because the agenda sounded interesting, and I gained many new ideas at the workshop, both large and small. It gave me ideas and inspiration for new add ons for clients.
I really enjoyed the sharing of ideas at the workshop, we do not feel like competitors – we are all from different countries and do not feel like we are competing with each other, but we are being supportive and learning form what we have to say.
I enjoyed hearing about Luis’s company story, I felt he brought entrepreneurial spirit and inspiration. It was interesting to hear how good values tie in with looking after clients. 

David Coasne
Managing Director, Présence (France)

I found the workshop very helpful.  It was interesting when Stefaan said that Mystery Shopping is not about control, but about education. I really liked the idea of using storytelling, and of the shoppers using emotion in their comments. I also found it interesting learning about presenting the information back to clients.

Bettina Kallai 
Key Account Manager, Bare International (Budapest)

I came to the workshop because Luis convinced me to, and I learnt a lot – more than I had expected. We discussed improving delegation, which was helpful to me.  We also talked about how important our role is to the client, how valuable our service is to them, and how we can upsell by adding on presentations and consultancy after the mystery shopping visits. 
I found that the quality of all the speakers was very good, and I enjoyed networking with the other attendees.

Antonio Galiano
CEO, El Cliente Indiscreto (Spain)

Education week in Amsterdam was a really great experience, great value. Exchange of experience and knowledge with colleagues is more than great and helpful. A special value is fact that you can use all new skills as soon you get back in your office J. Definitely the best invest in training so far.

Sanja Gomuzak
CEO, Heraklea Mystery Shopping d.o.o (Croatia)

The training was insightful, practical and full of tips that one can start implementing immediately after the course.  Each of the trainers was very experienced and ready to share information that has made them very successful with their customers over the years. As a result of the rich contents of this training, my company is well positioned to add real value to our clients. I personally recommend this training to all MSPA members.  We thank the management MSPA EA for organizing this course so efficiently. I will personally rate it ‘Super’.

Roland Adade
Team Leader, SuperBrand Solutions Consult (Ghana)