EVENTS

Home
SPEAKERS
AGENDA
REGISTRATION
HOTEL
TRAVEL
SPONSORS
Over 270 Professionals are already confirmed to attend, are you joining?

Over 270 Professionals are already confirmed to attend, are you joining?

 

Final Program MSPA EA conference 2018 (pdf)
Preliminary PARTICIPANTS LIST - LIVE updated - Portugal 2018
 Join the MSPA FaceBook page and stay up to date!

Over 260 Professionals are already confirmed to attend the 19th annual MSPA Europe/Africa conference, new guests confirm daily and again it will be the largest event in Mystery Shopping Worldwide this year! Only a couple of places left for the conference and social events. Check the online participants list who are coming and if you are included.

In 2018 we will travel to the Grande Real Santa Eulalia Hotel in AlbufeiraAlgarve - Portugal for our 19th annual conference - 29-31 May 2018. The theme of this year’s conference is:  

Connect, Learn & Share

The Relevance of Professional Mystery Shopping

The conference arrangements and bookings are coming along well; preliminary conference Program, Sponsors & Speakers information and ONLINE registration possibilities are published above, just click on the blue buttons!

Time is running to arrange your travel, book your hotel room and start planning your meetings. Check the LIVE running participants list who are already confirmed to be there: register today and start planning your meetings!

  • Over 260 delegates from Europe, Africa and the rest of the World
  • Major keynote speakers, on topics relevant to our industry are coming, break out sessions & dynamic discussions covering topics of National and International interest in which to participate
  • Sightseeing tour of the area again included in the conference program!
  • Vendor show providing you with interesting insight into the latest industry technologies and services.
  • Plenty of time for networking, socialising and relaxing is built into the conference programme. 
  • A full social programme is planned, using the facilities of an excellent hotel. 
  • This year MSPA arranged again that for all conference delegates the dinners on Tuesday and Wednesday are included in the conference fees when you register for the full 2 days of conference.
  • An outstanding location for our closing dinner EVENT on Thursday evening; pre-registration is required.

The Algarve is the beautiful southern coastline of Portugal. It is a region blessed with stunning beaches, picturesque fishing towns and a glorious climate, all of which combine to create the perfect destination. There are many videos to present you this fabulous destination, togther with the tourist agence Algarve we selected two: video 1 / video 2

Mark your agenda; we hope to see you all again this year in the Algarve!

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

Incoming President MSPA Europe/Africa, Founder ToplevelServices

Read more
Jill Spencer

Jill Spencer

President MSPA Europe/Africa, Director ReactCX

Read more
Chris Brindley

Chris Brindley

Chris Brindley, one of the UK's foremost business leaders.

Read more
Nigel Cover

Nigel Cover

Past President MSPA Europe/Africa, Founder Cover Consulting

Read more
Monica Beau

Monica Beau

Corporate Director Global head of certification development & Large Contracts Europe 

Read more
Ricardo Oliveira

Ricardo Oliveira

World Shopper founder, Head of 2025 Automotive 360º Vision, CEO at Jotoliveira

Read more
Rita Dória

Rita Dória

Director– After Sales Division – Toyota Portugal

Read more
Thomas Mundia

Thomas Mundia

Virtuous Leadership Coach and Trainer

Read more
Andrew Firth

Andrew Firth

Director at GfK Mystery Shopping UK

Read more
Taras Kopot

Taras Kopot

CEO and President of the Board of Lagom Int 

Read more

May 29th, 2018 - Tuesday

17:45 - 18:45

New Members / First time attendants Workshop (By invitation only) 

New Members / First time attendants Workshop (By invitation only) 

19:00 - 21:30

Welcome Reception & Dinner

This event is included in the conference package, however pre-registration is required 

May 30th, 2018 - Wednesday

09:00 - 09:30

Registration / Welcome Coffee & Networking 

09:30 - 09:45

Kick-off and Welcome by MSPA Europe

Jill Spencer

09:45 - 10:15

RTB 2.0, what have we done for you?

Nigel Cover
  • Rose, Thorn and Bud - How does our garden grow?
  • What have we done and what do we need to do to improve professional mystery shopping.
  • Where are the focus points?  
  • GDPR, Education/Training, Membership
  • Call to action – Write & post your questions – we will cover as many as possible tomorrow!

10:15 - 10:45

Doing Business in Africa: Why colors Matter

Thomas Mundia

Doing Business in Africa: Why colors Matter (break-out session)

The Presentation highlights how unique we all are and how powerful our personality types are in shaping how we perceive reality and interact with it.

This knowledge forms the basis of appreciating the important information that drives behavior and crucial for position any marketing or business propositions.

The session will help the participants know their type of personality and make them laugh and be comfortable with themselves while increasing their awareness of how they relate to other personalities that make up markets they may be interested in.
 

10:45 - 11:30

Coffee Break & Networking

11:30 - 12:30

Break-out sessions

11:30 - 12:30

Mystery Shopping in the Public Sector (break-out session)

Andrew Firth

Mystery Shopping in the Public Sector (break-out session)

Mystery shopping in the public sector can sometimes be overlooked, but government bodies and regulators often use mystery shopping to understand how companies they oversee are operating, mainly in relation to regulatory compliance. 

This paper will provide an overview of the types of activities undertaken by public sector bodies and the challenges involved, backed-up by real-life examples and case studies.

11:30 - 12:30

Recruitment of mystery shoppers. Find. Approach. Engage. (break-out session)

Taras Kopot

Recruitment of mystery shoppers. Find. Approach. Engage. (break-out session)

"How do you find", "How do you recruit" and "How do you train your shoppers?" These 3 questions are fundamental to every new partner/Client any mystery shopping agency is going to cooperate with. During this session you will get the cumulated insights of successful methods, technics and approaches of recruiting shoppers from fieldwork supplier which works for more than 40 different mystery shopping providers in Europe. And not only that — big failures are going to be shown too!

11:30 - 12:30

Doing Business in Africa: Why colors Matter (break-out session)

Thomas Mundia

Doing Business in Africa: Why colors Matter (break-out session)

The Presentation highlights how unique we all are and how powerful our personality types are in shaping how we perceive reality and interact with it. 

This knowledge forms the basis of appreciating the important information that drives behavior and crucial for position any marketing or business propositions.

The session will help the participants know their type of personality and make them laugh and be comfortable with themselves while increasing their awareness of how they relate to other personalities that make up markets they may be interested in.

12:30 - 14:00

Lunch

14:00 - 14:25

Toyota - Focus on the Customer Experience

Rita Dória, Toyota

Client Case Study by MORE Results & Toyota

14:25 - 15:10

Is it “ Opportunity is Nowhere” or is it “Opportunity is Now here

Chris Brindley

Is it “ Opportunity is Nowhere” or is it “Opportunity is Now here”

How do you view the changing nature of the marketplace you operate in?

Change has been around for thousands of years and yet many people are still afraid of change, longing to hang on to the past or the present, with no desire to embrace change and what it may bring. Is that you?

There are though, a small minority of people  who actively seek to bring about change not only in their companies, but in their industry too. They are the trailblazers and visionaries. Is that you?

Chris Brindley has seen many changes in his life and his career, yet continues to lead businesses successfully into the future using a blend of learning’s from history, business knowledge and elite sport to shape his thinking and actions.

His session will contain 3 pieces of learning for delegates, coupled with table and wider group discussions to ensure that everyone benefits from the Conference’s theme of “ Connect, Learn and Share”.

Chris will share stories from Africa, Asia, as well as Europe to illustrate the key opportunities that await MSPA members. He will share his secret  weapon the “3 Revolutions” that will enable MSPA members to be fully prepared for whatever the future holds.

15:10 - 15:45

Vendor Show & Networking

16:00 - 19:00

Sightseeing tour Algarve & wine tasting

Are you joining us to explore the ALGARVE!

On request of many we included a breathtaking sightseeing tour again this year to visiting the ALGARVE. The conference program will end before the sightseeing tour starts, leaving by busses towards Silves, former Moorish capital of the Algarve, crowned by its old Castle and Cathedral. Continue to Odelouca where we will visit a wine cellar which has been providing wine to some of the best restaurants in the region and has won international prizes, followed by a wine tasting. English speaking guides will join you for the tour, a nice glass of wine & canapes are served and around 19.00 hrs (7pm) the busses will arrive back to the hotel! A fantastic experience which we hope most delegates will attend!

20:00 - 22:00

Informal Dinner at Grande Real Santa Eulalia hotel

After a whole day of activities you might want to relax by not having to search the city looking for a restaurant... Considering that, and also because we know you want to make the most of network opportunities, we have organized an informal dinner buffet right here at the Grande Real Santa Eulalia hotel between 20.00-22.00 hrs This event is included in the 2-days full conference package, however pre-registration is required and extra tickets for guests need to be pre-booked during registration.

 

May 31st, 2018 - Thursday

09:00 - 09:30

Registration / Welcome Coffee & Networking

09:30 - 09:40

Welcome & opening 2nd Day

Jill Spencer

09.30 - 11.00

GDPR are we ready?

Monica Beau, Bureau Veritas
  • What have the MSPA done for you?  
  • What to look out for?  How to turn a problem into an opportunity?  
  • How to make GDPR an advantage?
  • Challenge your knowledge!
  • Q&A - ask your questions to Bureau Veritas & MSPA representatives

11:00 - 11:40

Coffee Break & Networking

11:40 - 12:40

Break-out sessions Thursday

11:40 - 12:40

Mystery Shopping in the Public Sector. (break-out session)

Andrew Firth

Mystery Shopping in the Public Sector. (break-out session)

Mystery shopping in the public sector can sometimes be overlooked, but government bodies and regulators often use mystery shopping to understand how companies they oversee are operating, mainly in relation to regulatory compliance. 

This paper will provide an overview of the types of activities undertaken by public sector bodies and the challenges involved, backed-up by real-life examples and case studies.

11:40 - 12:40

Recruitment of mystery shoppers. Find. Approach. Engage. (break-out session)

Taras Kopot

Recruitment of mystery shoppers. Find. Approach. Engage. (break-out session)

"How do you find", "How do you recruit" and "How do you train your shoppers?" These 3 questions are fundamental to every new partner/Client any mystery shopping agency is going to cooperate with. During this session you will get the cumulated insights of successful methods, technics and approaches of recruiting shoppers from fieldwork supplier which works for more than 40 different mystery shopping providers in Europe. And not only that — big failures are going to be shown too!

11:40 - 12:40

Add-on Sales on Mystery Shopping

Stefaan Vandroogenbroeck

Add-on Sales on Mystery Shopping


During this workshop Stefaan and Cristiani will share with the participants how you can as a Mystery Shopping company increase your turnover sales wit additional services to your clients. You will receive practical tips from them and you will have the opportunity to share your experiences on Add-on sales with other Mystery Shopping Professionals.

12:40 - 14:00

Lunch

14:00 - 14:30

Trends in mystery shopping & the automotive sector - 2025

Ricardo Oliveira, Jotoliveira Ltd

14:30 - 15:10

Panel Group - rapid fire discussion

15:10 - 15:30

Where is MSPA heading to & conference wrap up

Jill Spencer

15:30 - 16:15

Vendor Show & Networking

19:00 - 23:00

Official DINNER Event 

Dinner with an amazing view - pre registration is required.

This you do not want to miss!!! Excellent food, wines and network possibilities in an informal atmosphere. Dinner and a limited number of drinks are included to the dinner fee. We will depart from the Hotel at 19.00 hrs and at 22.30/23.00 hrs the dinner will end.

... in case you’re not quite ready to end your evening yet, you are most welcome to join us at one of the clubs that is located nearby. Going back to the hotel is easy as it is a 3 minute walk!

  

MSPA member - 1st participant from your company  € 450,-
MSPA member - 2nd participant from your company  € 395,-
MSPA member - 3rd participant from your company  € 385,-
NON MSPA member - full conference  € 725,-
NON MSPA member - ONE day registration  € 625,-
Client - full conference  € 450,-
1-day conference registration fee (members/clients)*  € 375,-
Dinner Event – Thursday May 31st  € 125,-
LATE registration supplement, after March 30th, 2018  € 125,-

 

REGISTRATION IS OPEN, discounted fees until April 6th, 2018!

START ONLINE REGISTRATION

 

  • The above fees are per person, in EURO and excluding VAT. Dutch VAT will be applied to all customers located in The Netherlands. The reversed charged principle will be applied for European customers that provide us with a valid VAT number. All customers outside of the European Union are exempt from VAT.
     
  • The FULL two-day conference fees are including attendance of the conference, Welcome reception & Dinner on Tuesday May 29th, informal dinner on Wednesday May 30th, coffee/tea breaks & lunches during the 2 main conference days and all conference materials.
     
  • The ONE-day conference fee is excluding the Welcomes reception/dinner and including the informal dinner on May 30th. Of course you can register separately for the Welcomes reception.

The conference location as well as official conference hotel is the Grand Real Santa Eulalia Hotel (5*) in Algarve (Albufeira), Portugal.

They provided absolutely outstanding room rates and many options in types of rooms; a limited number of rooms are blocked for MSPA guests until April 6th, 2018! Rooms are only available on request and the special MSPA rate is guaranteed in case of availability until April 6th, 2018! 

Single Room : €140 per night - Double/Twin Room : €150 per night

These rates include breakfast buffet, taxes, WIFI internet and are well under half the standard room rates. Why not extend your stay for a few days before or after the conference? Rates will be available only to conference delegates.

PLEASE NOTE 1 - In case you cannot make your reservation via the below hotel reservation tool (or receive a note that their is no availability when you arrive prior to May 29th) - or you have a question, please complete the hotel BOOKING reservation form and email this to the reservations department at groups.alg@hoteisreal.com and/or pedro.portela@hoteisreal.com or +351 289 598 010 and they will assist you.

You can download a BOOKINGS FORM here - Send a completed scanned version via email directly to the coordinator of the hotel at pedro.portela@hoteisreal.com

USE THE GROUPCODE - MSPA2018

START ONLINE HOTEL RESERVATION

 

 


PLEASE NOTE 2 - The Grande Real Santa Eulalia Hotel is (almost) fully booked. please find below several nearby hotels in case you still need to reserve your hotel accommodation:

Aqua Pedra dos Bicos Design Beach Hotel ****

Balaia Plaza Hotel ****

Santa Eulália Hotel & Spa ****

Pine Cliffs Resort, Algarve ***** (not on walking distance)


Grand Real Santa Eulalia Hotel.

The Grande Real Santa Eulalia Hotel is a resort hotel in the Algarve, Albufeira, across from Santa Eulália beach. More than any other five star hotel, this is a destination where you can live a great experience in just the one location.

With a total of 344 rooms throughout the Resort and a large conference area with over 18 meeting rooms, the Grande Real Santa Eulalia offers numerous facilities like 5 restaurants where the cuisine strives for quality, 5 bars, 2 tennis courts, disco 1 and 18 rooms prepared for social and business events. In Real Spa Thalasso find a relaxed and relaxing atmosphere that invites you to a unique sensory experience.

The nearest airport is Faro Airport (FAO).

Direct flights are available from major European cities, Amsterdam, Brussels, Berlin, Milan, Moscow, Paris, Rome, Vienna and many more...

However Lisbon Airport is only a 2 hour drive away as well.

Google “Direct flights Faro” or visit the website of TAP Portugal - http://www.tapportugal.com/Info/en/home

Transfer from and to the Airport

Taxi stand is available right in front of the airport. 

As well a transfer can be pre-ordered via https://www.holidaytaxis.com/en/transfers/portugal/resorts/. We checked it out and it works really easy and good, and saves you some money! A two-way transfer, a private taxi, from the airport to the hotel and back is about Euro 75,- and for maximum 4 persons. They also offer a shuttle service (+/- Euro 17,- per person) available that drives from the airport to the different hotels and resorts.

 

PARTNER sponsor

 

 
https://www.shopmetrics.com/              http://researchmetrics.com  


VENDORS

 

 

    


Supporting sponsors
 

       


Become a sponsor

Download all details of the sponsor packages and an order form as pdf file here!

The MSPA is at the centre of the mystery shopping industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100 000 companies around the globe.


We thank all sponsors for their support.

Stefaan Vandroogenbroeck

Stefaan Vandroogenbroeck

Incoming President MSPA Europe/Africa, Founder ToplevelServices

Stefaan Vandroogenbroeck - Incoming President MSPA Europe/Africa, Founder ToplevelServices

Stefaan is an expert in the field of Mystery Shopping and Customer Service Relations. During his early career, he successfully created and managed three different contact centers in Belgium and the Netherlands. During the last 8 years he has established himself as an expert in the creation and ongoing management of Mystery Shopping and Market Research projects.  He has also qualified as a trainer/coach during this time.

It was whilst working as a Contact Center Manager that Stefaan discovered the value of using Mystery Shopping techniques. He was so motivated by this experience that he moved across to work for a Belgian Mystery Shopping company.

After three successful years as part of the Mystery Shopping world Stefaan was promoted to the role of Associate Director, and such was his passion for his work that he decided to set up his own company in Lille in early 2010. 

Stefaan's strong background and extensive experience in his field of operation, together with a continuous and infectious enthusiasm, has helped ensure that together with his skillful team, he will continue to drive local and European Mystery Shopping projects to a successful conclusion for his clients.

As a member of the MSPA European & African Board, Stefaan continues to work with expertise and passion for Education & Accreditation as Vice President .

Jill Spencer

Jill Spencer

President MSPA Europe/Africa, Director ReactCX

Jill is Director, at ReactCX.  She has worked as a mystery shopping service provider at senior level since 2000, having previously earned a strong reputation for expertise in the Customer Experience arena whilst working in varied and challenging roles for blue chip retailers. 

Over the past 20 years, Jill’s core objective has been to raise the profile of customer service in business. It is a testament to her passion and commitment for the subject that the companies Jill has worked for, and in partnership with, now place customer service at the very top of their boardroom agenda.

Her more recent work focused largely on the engagement and education of frontline workers.  By raising the level of understanding that the frontline has – and providing clear leadership and direction relating to individual and team goals – a more engaged work force has evolved, as well as a clear movement from a ‘task focused’ to ‘customer centric’ work ethic. Of specific interest at board level, the work also identified clear correlations between higher engagement levels and stronger sales performance across the client organisations that Jill worked with during this study.

Jill has written a series of case studies on the value of mystery shopping, including some high profile return on investment work, and has had several articles published on this subject.  She has also spoken at conferences throughout the world on the topic of Customer Experience.  Jill has worked as a board member of MSPA Europe since 2012, and was appointed President in 2017.

Away from work, Jill has a passion for sports and travel, and her Fantasy Football prowess is legendary!

Chris Brindley

Chris Brindley

A leading business figure in the UK, Chris is more practitioner than theorist.

We welcome back Chris Brindley, one of the UK's foremost business leaders. He is:

  • Founder of Developing Winners in Life. 
  • Leadership Coach at Metro Bank.  
  • Chair of one of the UK's leading charities, GreaterSport, 
  • Chair of Sport and Dance, whose companies include Becky Adlington Swim Stars and Beth Tweddle’s Total Gymnastics
  • Independent Non-Executive Director of Rugby Football League
  • Independent Non-Executive Director of Manchester County Football Association.
  • Non Executive Director of Rapport – The People Activation Agency
  • Non Executive Director of Switch the Play – Supporting Athletes on their transition journey
  • Non Executive Director of Goodson Thomas – Executive Search and Executive Coaching

Chris is also in demand as an Executive Coach and Mentor for Business Leaders throughout the UK. He is a renowned keynote speaker on topics, which include, Customer Experience, Leadership, Teamwork, Change Management and Performance Management. 
 
His sporting background puts him in a unique position to blend sporting high performance techniques and apply them successfully in business. 
 
Until August 2015, he served as Managing Director of Metro Bank, which opened its doors to the public in 2010 whilst Britain was still in recession and many retail banks had lost customer trust. Since then the bank has grown rapidly and it's already recognised as the top challenger to its highly established, powerhouse competitors. The Metro Bank USP is simple: focus on the customer and deliver unparalleled levels of service & convenience. 
 
Chris has also held Executive positions at NatWest Bank and British Gas. From a sporting perspective he was a member of the Sport England Board in the North West.

Chris is an accomplished speaker and is in demand across Europe, Middle East and Australia to share his successes. In one of his latest trips down under he spoke to audiences in Melbourne and Sydney about the threat of the arrival of Amazon in Australia and what existing organisations need to do to combat this major threat. 

Nigel Cover

Nigel Cover

Past President MSPA Europe/Africa, Founder Cover Consulting

Nigel is a Senior Executive with a wealth of experience with leading Mystery Shop and Customer Experience organisations on a global stage. Past President of MSPA Europe 2011/2013 and Chair of the Global Advisory Committee in 2015.

In 2017 appointed by the MSPA Europe board as external Strategy Consultant.

His passion is simple, people make the difference in business - their engagement as an employee and experience as a consumer are what makes a brand powerful and successful. With extensive knowledge in the fields of Customer Experience, Customer Insight, Customer Loyalty and Employee Engagement he has a broad and unique 

Having been involved in market research and the mystery shopping industry almost all his working life, he has extensive experience of advising clients how Insight and measurement tools can work together to maximise their ROI. 

His particularly formative experiences included setting up and managing the expansion of operations in UK, Germany, France, Spain, USA and APAC.

Nigel has focused his expertise on the areas of balanced scorecard implementation, standards measurement, training, incentive and reward tools.

Regardless of the nature of project work being undertaken, Nigel will always focus on delivering best value to his clients, by ensuring that there is a continuous emphasis on speed, accuracy and technology to make information more accessible, actionable and reliable.

Monica Beau

Monica Beau

European Large Contract Director of Bureau Veritas Certification

Monica Beau is Corporate Director Global head of certification development & Large Contracts Europe of Bureau Veritas Certification and a member of the BV GDPR working group . Monica has 25+ years experience in certification, including management of multiple worlwide global certification programs with Fortune 500 clients. 

Ricardo Oliveira

Ricardo Oliveira

World Shopper founder, Head of 2025 Automotive 360º Vision, CEO at Jotoliveira

Customer obsessed. Innovative mindset. Automotive expert.

Founder and CEO of the unique company in the world strictly specialized in automotive Mystery Shopping. Since 1993 creating innovative MS concepts for almost all car makers and for many car dealers. Unique experience in analyzing every area of interaction between automotive and Customers through MS. 

Founder and mentor of World Shopper® (www.world-shopper.com), a structure designed to research, share and provide innovation in car business.

Head of "2025 Automotive 360º Vision", a tool for automotive professionals and investors to better understand the disruption and to identify opportunities in the new world of mobility. 

Active collaborator in R&D projects, trainer, speaker and professional blogger.

Rita Dória

Rita Dória

Director– After Sales Division – Toyota Portugal

After Sales Director at Toyota Portugal (importer of Toyota for Portugal), with 24 years experience in the automotive business and retail area, with good ability to adapt to multicultural environments, gained through work experience in Toyota Europe, Brussels and Japan. Rita is very kaizen, and Customer centric oriented and has been working in all the areas of the business, Sales, After Sales (Service, Parts, Accessories), Marketing, Network and Business Development, Operations, from the last years. In 1994 she implemented the first Mystery Shopping action in the Toyota Dealer Network in Portugal. Was and is responsible for the implementation of the main projects related to the Customer Experience/Recommendation in all the Value Chain of the business, in Portugal and Europe. 

Thomas Mundia

Thomas Mundia

Director at Strathmore University Business School – Kenya

International Coach Federation Certified Leadership and Workplace Coach and Associate Certified Coach trained by the Performance Solution UK. Current Director of Coaching and Executive Mentoring at Strathmore University, Nairobi, Kenya. Certified Personality assessment analyst, Virtuous Leadership Coaching Trainer and Accredited Mediator with Facilit8(UK)


Executive Coach with over 500 hours of coaching senior top executives in blue chip companies and Business Owners in Kenya, Tanzania, Rwanda, Ethiopia, Uganda and South Africa. Board member of the Financial Sector Executive Coaching Advisory Board (now the Africa Executive Coaching Council), Voice of the Family in Africa and the Africa Board for Coaching, Consulting and Coaching Psychology
 

Andrew Firth

Andrew Firth

Director at GfK Mystery Shopping UK

Andy Firth (GfK Mystery Shopping) joined GfK’s custom research, financial services team in 1998 following graduation from the University of Sheffield.
Andy spent the first 9 years of his career in the ‘research’ side of the business focussing on a range of methodologies including customer satisfaction, market measurement, U&A and qualitative research, before moving to GfK’s mystery shopping division in 2007 as Business Development and Insight Director. Andy now heads up the Financial Services and Public Sector team where he leads a group of executives working with a broad range of financial services, governmental and tourism clients. 

Taras Kopot

Taras Kopot

CEO and President of the Board of Lagom Int

Taras Kopot has more than 15 years of managerial experience in leading international companies with budgets up to EUR 35M in Finance, Consulting, and Market Research sectors. He has in-depth Business Development and Cost Optimization expertise in B2B sector, and he works as a start-ups consultant in Change Management and Growth Crisis domains. Taras is CEO and President of the Board of Lagom Int - field management supplier for Mystery shopping and Market Research industries covering more than 30 countries in Europe.

The book about Mystery Shopping
Advertisement